QUALITY POLICY
1. PURPOSE
The purpose of this policy is to commit, in line with Medianova's ISO 9001:2015 Quality Management System, to providing quality services that meet the needs and expectations of our customers, to keeping customer satisfaction at the highest level and to continually improving all our processes.
2. SCOPE
All services, processes, employees and suppliers within the scope of the Quality Management System.
3. POLICY PRINCIPLES
- To fully comply with all legal, administrative and regulatory requirements related to quality,
- To take the necessary measures in the technology used and all supporting processes and to remain continuously up to date,
- To spread quality awareness at all levels of the organisation and create a shared perspective,
- To provide continuous training for the development of employees and to maintain an open communication environment,
- To provide quality services that meet the current and evolving needs and expectations of customers,
- To work in trust and cooperation with suppliers and business partners,
- To keep customer satisfaction at the highest level with the best and fastest technical support services,
- To continually improve and develop all processes and management system practices,
- To provide a framework for setting quality objectives, to review the system periodically and to improve performance.
4. RESPONSIBILITY
Top management and the Integrated Management Representative are responsible for implementing this policy; all employees and suppliers are responsible for complying with it.
5. COMMUNICATION AND ACCESS
This policy is aligned with Medianova's strategic direction; it is documented, communicated to all employees and made available to interested parties as appropriate.
FOUNDER & CEO
