13 Shares 1136 Views

Meet Medianova’s 24/7 Customer Support: Quick and Seamless

Get Instant Answers and Responses within Average 3 Minutes

Have you ever tried to contact customer support for a product you just bought? If you have, you know how frustrating it can be to wait to get in touch with the right person, and wait for someone to get back to you with the solutions you need. As a business owner, you wouldn’t want your customers to face this issue, and they don’t have to, thanks to 24/7 Customer Support.

24/7 Customer Support is our customer service program put in place to ensure our clients receive an instant response to their questions and excellent solutions to resolve any impending issue. 24/7 Customer Support has enabled us to establish long-lasting relationships with our clients. By making sure the customer gets a response within three minutes, we put an end to your customer service woes.

When you opt for one of our services, you receive our continuous and unwavering commitment and dedication to ensure your needs and requirements are met from our side. Our 24/7 Customer Support approach promises to deliver the following benefits:

Average Response Time is 3 Minutes

Following a customer-centric approach, we have been successful in putting our customers first by having an average response time of three minutes! In comparison to our competitors, our response time is significantly higher. Since we operate globally and problems occur unexpectedly, our support team is available 24/7. 

1

Fast Integration

We believe in mastering speed, not time consuming IT processes. We offer complete compatibility with your IT and security standards, thus ensuring a quick and seamless integration into your infrastructure. In the event you require an additional service, you can trust us to deliver it to you instantly.

100% Uptime

Uptime and redundancy of your managed cloud system and website should not solely fall on your shoulders. To ensure you receive continuous service and 100% uptime, we have set up active datacenters. With us managing your infrastructure solutions such as CDN, cloud hosting, and dynamic content acceleration, you will have your systems running faster without any glitches; That is our 100% uptime guarantee.

Focus on Processes and Results

We are a result and process oriented company that leverages process for profitable business outcomes. We use user defined metrics to measure the processes’ effectiveness, efficiency, and adaptability. We work towards improving your business’s performance by helping you accomplish a number of objectives.

Solution Consulting

Through solution consulting, we have helped a wide range of companies from different industries. Our professional and experienced solution specialists will work with you to help you accomplish your objectives.

We are committed to helping you find a solution that works for you. Our experts understand the integral role which systems play in businesses. Our solution consultants will work with you to devise business processes across integrations, linking multiple databases, systems, and modules. Our solutions will help you attract more customers to your website, stay in constant contact with employees, and more.

Opportune Support

We offer opportune and ongoing support to our customers. We analyze different areas of your business to determine its weaknesses and recommend solutions to strengthen those areas. Unlike other companies, we will not recommend solutions you don’t need.

Through our 24/7 Customer Support System, you will always have a customer service representative respond to you within 3 minutes.

You may be interested

Two-factor Authentication Now Available
CDN
81 views
CDN
81 views

Two-factor Authentication Now Available

mujdekarakaya - February 20, 2018

In order to increase our customers' login security, we've recently added the two-factor authentication, or 2FA, feature to our MedianovaCDN dashboard. 2FA helps keep your account safer…

Medianova Featured in Gartner’s Market Guide for CDN Services
CDN
1403 views
CDN
1403 views

Medianova Featured in Gartner’s Market Guide for CDN Services

mujdekarakaya - January 25, 2018

2018 started with a lot of exciting news for us! We are delighted to announce that we have been featured in Gartner's Market Guide for CDN Services…

Medianova Launches a New Feature for an Even Faster Internet: Google BBR
CDN
647 views
CDN
647 views

Medianova Launches a New Feature for an Even Faster Internet: Google BBR

Harun V. Şahnacı - January 2, 2018

What is BBR? Let’s confess it, everybody likes a high-speed internet. Congestion control algorithms are here to speed up the internet. In this context, Google, well-known for…

Leave a Comment

Your email address will not be published.

Most from this category